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Eaglesoft Dental Software Tutorial3/22/2021
I made the switch from Eaglesoft so it was a bit different, but liked it once I learned how to use it.Customer service has been good (although theres often a wait over the phone) and the features available are great for your average dental practice.
The live chat feature is extremely helpful, and much quicker than trying to call an 800 number and being on hold forever. I can understand, and fully accept Pattersons decision for Eaglesoft itself to be its own standalone Authentication and Authorization mechanism. Call us today for a fast, free consultation. 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Designed for dental practitioners and dental healthcare providers of all sizes, it includes features including clinical charting, patient scheduling, imaging, billingaccounting applications and periodontal templates. Double booked appointments are displayed side-by-side so they can be identified before a problem arises. I have used Eaglesoft since 2002 and am very glad I made the choice to do so. If I had to do it all over again I would not have changed a thing. Most functions are graphical so if you have a difficult time doing something you can figure it out just by looking. Cons New staff struggle a bit because it is not the most popular software out there, but once they learn they are hooked Reasons for Choosing Eaglesoft It was so much easier to use and I already had a relationship with Patterson. If there are any additional questions or training help we can provide for some of the new staff please contact us at 800-475-5036 January 2020 Shradha from SMILES ON 34th DENTAL Company Size: 2-10 employees Industry: Hospital Health Care Time Used: Less than 2 years Review Source: Capterra Ease-of-use 5.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 January 2020 Best Dental Software Pros 1. Easy to learn Cons None so far We are liking it and the customer service is awesome Response from Patterson Dental Supply Replied January 2020 Hello We are glad to hear that you are loving Eaglesoft Thank you for your feedback and we are happy to answer any future questions that may arise. March 2018 Michael from Claycomo Dental Company Size: 11-50 employees Industry: Medical Practice Time Used: More than 2 years Review Source Ease-of-use 2.0 Value for money 4.0 Customer support 5.0 Functionality 4.0 March 2018 Excellent hub for managing all aspects of your BUT Pattersons lack of attention to 2018 Security Standards should make it a non starter or at minimum give pause before implementing As the Chief Security Officer and Director of IT for a mid-size dental practice, and as someone who manages Product Management for delivering enterprise security products for some of the largest organizations in the world, for all the good that Eaglesoft potentially provides to a practice, there is no way in good conscience I could would recommend the product based on its inability, and the companys lack of desire, to address basic issues that contribute to poor security. Our practice has spend multiple thousands of dollars and increased network complexity, in order to mitigate, to our risk assessment satisfaction, and address both our HIPAA HITECH and PCI compliance obligations ariybd these basic issues. EagleSoft did take steps in version 18 to improve the security of its database and protect patent data at rest which was both commendable and expected under HIPAA HITECH. However, other basic security best practices, Patterson has demonstrated absolutely no desire or willingness to address. Prior to posting this review, I reached out to Patterson notifying them of these issues, and offering to partner with the organization to address. I was politely told no thank you and that they had no intention of addressing the issues in the near future. The product forces you to have your practice users have local administrative privileges on the workstation - This runs completely counter to the least privilege principal of security that states that a user should have the absolute least amount of privileges required to perform a set of tasks. As a result of this requirement - we cannot sufficiently lockdown our computing environment to sufficiently address Change Management. Eaglesoft Dental Software Tutorial Code Can PropogateFurther, if a practice user shoul inadvertantly stumble upon something from the internet that our Symantec Endpoint protection should miss, this single issue creates a condidiotn where the malicious code can propogate across the network faster then we could contain it. That is because our staff move between 11 treatment rooms. Wevve been forced to do heavy network segmenting as a mitigation tactic so that we could contain an outbreak or other malicious code providing us sufficient time to detect and respond. Eaglesoft Dental Software Tutorial Windows 7 And HigherThere is absolutely no reason, except for lazy coding practices, that in 2018 and Windows 7 and higher platforms that Eaglesoft cannot easily adapt their Win32 UI to run without fear of error when the user is logged onto the workstation as nothing more then a local system or domain User. The second security flaw is that it is predicated on an idea that all users are using a shared credential at the workstation. While I understand that this is normal behavior in historical practices, and even today in smaller practices who choose simplicity vs. It is already a requirement in PCI, and expect that in future HITECH updates that multi-factor authentication, i.e. OTP will become increasingly required. This inability to cleanly address multiple user profiles results in: 2.1 Violation of security best practices because it obscures tracability of action on the network. When each user has their own system login, Eaglesoft forces you to go in and make sure that each person is individually setup to leverage common resources like X-Rays, Oral Cameras, etc. This makes moving from room to room difficult because for less technical users it makes it impossible to seamless work in any room where they may have never worked before because configurations cannot be set at a workstation level and traverse all profiles. Eaglesoft does not provide the ability to integrate natively with Active Directory.
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